If accidents happen
When travelling, keep the emergency number close. If you need medical help, seek treatment urgently. If you can’t call for help, someone will find the number on your person so make sure you keep a copy of your Certificate of Insurance on you, just in case. If your situation is not medical in nature, it’s always best to phone the provider anyway, and they’ll advise their protocol.
Making a claim back home is generally straightforward – you’ll need to submit some forms, so keep receipts, get police reports, evidence – everything you can to support your claim. If the claim is investigated and accepted, you should normally be reimbursed within a few weeks. If not, an appeals process is always available.